The exchange and return period is 30 days from the purchase date.

To exchange or return an item purchased from any of our stores, you must present the paper sales receipt.

If you have made your purchase via IPOD in one of our stores, see exchange information in the IPOD section.

The amount will be refunded via the original payment method you used for the initial purchase. Remember that exchanges and returns can only be made in the same country/region where the items were purchased.

Special conditions for exchanges and returns of certain articles:

Swimwear: must include the hygiene strip.
Undergarments:

Woman: may be exchanged or returned provided they are in the same condition as when purchased and retain the protective bag or sticker with which they were sent to you.
Man: undergarments may not be exchanged or returned.
Kids: undergarments cannot be returned or exchanged with the exception of socks, tights, tops, bodysuits, and undershirts that are still in their original packaging.

Pajamas: may be exchanged or returned provided they are in the same condition as when purchased. Items that include a bag must be returned with it.
Accessories: must be returned with their original bag or cardboard intact.
Fragrances: Must be returned in the original sealed packaging.
Cosmetics: the item must be returned unused, sealed and in its original packaging
Personalized items: Due to the custom nature of these items, returns and exchanges are not permitted.
Packs: items that are part of a pack cannot be returned separately.
Stationery: must be returned with the original bag or packaging intact.

Stores and company