Exchanges and returns

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Special conditions

Special conditions

Some of our items, due to their unique characteristics, must meet the following conditions in order to be returned:

  • Swimwear: must include the hygiene strip.
  • Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits, and vests from the Kids’ section kept in their original packaging.
  • Accessories: must be returned in their original, intact packaging.
  • Fragrances: Must be returned in the original sealed packaging.
  • Cosmetics: the item must be returned unused, sealed and in its original packaging
  • Personalized items: Due to the custom nature of these items, returns and exchanges are not permitted.