Exchanges and returns

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Special conditions

Special conditions

Some of our items, due to their unique characteristics, must meet the following conditions in order to be returned:

  • Swimwear: must include the hygiene strip.
  • Undergarments:
    • Woman: may be exchanged or returned provided they are in the same condition as when purchased and retain the protective bag or sticker with which they were sent to you.
    • Man: undergarments may not be exchanged or returned.
    • Kids: undergarments cannot be returned or exchanged with the exception of socks, tights, tops, bodysuits, and undershirts that are still in their original packaging.
  • Pajamas: may be exchanged or returned provided they are in the same condition as when purchased. Items that include a bag must be returned with it.
  • Accessories: must be returned with their original bag or cardboard intact.
  • Fragrances: Must be returned in the original sealed packaging.
  • Cosmetics: the item must be returned unused, sealed and in its original packaging
  • Personalized items: Due to the custom nature of these items, returns and exchanges are not permitted.
  • Zara Home items must be returned in their sealed original packaging and in its original condition.
  • Packs: items that are part of a pack cannot be returned separately.
  • ZARATRIBUTE T-shirts: must be returned in their original ZARATRIBUTE box.
  • Special packaging and additional accessories: the items that arrive with special packaging (fabric bags, special boxes, garment bags...) or that contain additional accessories must be returned with them.
  • Kassl Collection : the items must be returned in their original packaging, designed specifically to maintain their quality.