Exchanges and returns
Contact Customer Service
Some of our items, due to their unique characteristics, must meet the following conditions in order to be returned:
- Swimwear: must include the hygiene strip.
- Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits, and vests from the Kids’ section kept in their original packaging.
- Accessories: must be returned in their original, intact packaging.
- Fragrances: Must be returned in the original sealed packaging.
- Cosmetics: the item must be returned unused, sealed and in its original packaging
- Personalized items: Due to the custom nature of these items, returns and exchanges are not permitted.