Exchanges and returns
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Due to their special features, some of our items have to fulfil certain criteria to be returned:
- Swimwear: must include the hygiene sticker.
- Underwear: underwear items may not be exchanged or returned except for tops, bodysuits and vests from the Kids’ section kept in their original packaging.
- Accessories: must be returned with the original packaging intact.
- Fragances and candles: must be returned in the original sealed packaging.
- Cosmetics: must be returned in the same packaging and in original condition.
- Customisable items: Given that these garments are customised, it is not possible to exchange or return them. Moreover, it is not possible to cancel purchases of items in a customised colour.
- Zara Home items must be returned in their sealed original packaging and in its original condition.