The most sustainable garments are the ones you already own. As part of our commitment to the environment and our customers, we encourage you to extend the life cycle of your garments with our repair service.
Our workshops will find the best solution for your damaged clothing. With their help you'll make your favourite garments last longer.
Visit one of our Zara stores with the items you wish to repair. Our staff will answer all your questions and guide you through the repair request process.
Please note that payment for the repair has to be made at the store. Once it is finished, we'll inform you so you can pick it up.
Remember you'll have to pick up your items at the same store where you requested the service.
You can request to have an item repaired on All you have to do is go to the Repair option in the Zara Preowned category.
Complete the form to select the garments and the type of repair you want to have done. We'll show you a list of available repairs for each type of item. Once your order has been processed, you'll receive a QR code or a shipping label by email so that you can take the items to your nearest drop point.
Once the repair is finished, we'll send the items to the address you’ve provided. If delivery isn't possible, the carrier will tell you where the package has been dropped off. If you prefer, you can contact the transport company directly and arrange a new delivery.

Frequently asked questions