Exchanges and returns

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How to return

How to return

You have 30 days from the shipping date of your order to return your purchase from Zara.com.  The items must have all their labels and be in perfect condition.

These are the options for returning your item(s):

  • Returns have a cost of 1.95 GBP that will be deducted from the refunded amount.

    • If you have purchased as a registered user: you can request the return by going to the details of your order in the Purchases section.
    • If you made your purchase as a guest: Request a refund by clicking on the link that appears in any of the emails we have sent you about your order.

    During the return process you need to select the number of boxes you need, please be aware that it's allowed to return items from different orders in the same box. You will receive the same number of QR codes with instructions attached by email as boxes you are set to return. You will be able to search and select the drop point network you will use. Once the return request is completed you will have the option to check on it all the available drop-off points of the selected network. You can show your QR code at the drop-off point and they will print the return label for you.

    When doing a return request, if your order contains a large Home item, we will ask you to get in touch with us in order to complete a home return for you.

    Remember that you must bring the items you wish to return to your nearest drop-off point within 30 days from the shipping date of your purchase, before the return period expires.

  • You can return your order at any Zara store free of charge in the same market/region where you made the purchase.

    You only have to present the purchase receipt along with the items you wish to return. You can keep it on your mobile phone, print it out or show your ZARA QR, which you will find by going to the “Purchases” section of the ZARA app.

    Remember that you do not need to make a return request via the website or the app for in-store returns.

    Bear in mind that if you cannot make it to a physical store yourself, you can allow someone else to go for you.

    HOME items can be returned as well to ZARA HOME stores.

    How can I get a copy of my purchase receipt?

    • If you have an account with Zara.com, log in with your username and password. In the order details for the item(s) you wish to return, you will have the option to access your e-receipt.
    • If you made the purchase as a guest, you can find the e-receipt by clicking on the link included in the emails we have sent regarding your order.

    Find your nearest store here.

We recommend checking the following links for returns by gift receipt and/or gift card.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Purchase Conditions

Frequently asked questions

  • Remember that if you are returning a product at a drop point, you must first complete the return request form. It is not necessary to include a printed receipt. We’d like to remind you that drop point returns are only available for online purchases. It is not valid for items purchased in our physical stores.

  • If you wish to modify or cancel your return request, please contact us so that we can process it. If you decide not to return an item indicated in the request, you do not have to carry out any procedure, since only you will only be given a refund for items received at our facilities.

  • We wish to remind you that you can return several items from different orders in a single shipment. To do so, select all the items you wish to return, regardless of the order they belong to, and continue with the return request process until completion. Remember that during the return request process, you must indicate the number of boxes you will use to package and ship the items you wish to return.

  • If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).  Zara Home items must be returned in their sealed original packaging and in its original condition.

  • You don’t have to write a shipping address on your package.

  • Remember that you must always send the item(s) you wish to return within 30 days, before the return period expires. If you have requested a return and it has not been processed correctly, please contact us so that we can help you try again.

  • You can find all the information on refunds in the Refund section.