Exchanges and returns

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Special conditions

Special conditions

Due to their special features, some of our items have to fulfil certain criteria to be returned:

  • Swimwear: must include the hygiene sticker.
  • Underwear:
    • Woman: can be returned or exchanged as long as they are in the same condition as when they were purchased and still have the bag or protective sticker with which they were sent.
    • Man: underwear cannot be returned or exchanged.
    • Kids: underwear items cannot be returned or exchanged, except for socks, tights, tops, bodysuits and vests kept in their original packaging.
  • Pyjamas: can be returned or exchanged as long as they are in the same condition as when they were purchased. Items that include a bag must be returned with it.
  • Accessories: must be returned with the bag or the original cardboard packaging intact.
  • Fragrances and candles: must be returned in the original sealed packaging.
  • Cosmetics: must be returned in the original sealed packaging and in original condition.
  • Customisable items: Given that these garments are customised, it is not possible to exchange or return them. Moreover, it is not possible to cancel purchases of items in a customised colour.  The T-SHIRT WITH LETTER PATCH can be returned with the envelope containing the patch as long as the letter has not been printed on.
  • Baby Shower Gift Boxes and Packs: items forming part of a pack cannot be returned separately.
  • ZARATRIBUTE T-shirts: must be returned in their original ZARATRIBUTE box.
  • Special packaging and additional accessories: items sent with special packaging (fabric bags, special boxes, suit carriers, TIE-DYE items...) or additional accessories must be returned with said packaging or accessories in the same condition.
  • Kassl Collection: the items must be returned in their original packaging, specially designed to maintain their quality.