Gift receipt

What is a gift receipt?

It is a receipt which does not contain the prices of the purchased items. You may select the gift receipt option from your shopping basket.

When you place the order, you may enter the telephone number and e-mail address of the person who will receive the order so that they can track and monitor the status of the delivery. If you prefer, you may enter your own details and you will receive this information.

For more information, see the Help.

Returning with a gift receipt

If you received an order with a gift receipt and would like to return an item, you have the following options:

You can request that we send a carrier to your house to pick up the articles you wish to return.

You just have to follow these steps:

  1. MARK THE RECEIPT: Find the Gift Receipt we sent you with your order and mark the items you wish to return.
  2. REQUEST RETURN: In the field below, enter the Gift Receipt number that appears on the upper left side of the receipt and click on the RETURN REQUEST button. Then fill in the necessary information for the return.
  3. PACKING: Place the item(s) and the receipt (one per box) in their original packaging or something similar and securely close the box.
  4. CARRIER: Hand the package over to the carrier when they come to pick it up.
  5. REFUND: In the following days you will receive a Gift Card with the returned amount by e-mail.

Please follow these steps :

  1. MARK THE RECEIPT: Find the Gift Receipt we sent you with your order and mark the items you wish to return.
  2. REQUEST RETURN: In the field below, enter the Gift Receipt number that appears on the upper left side of the receipt and click on the RETURN REQUEST button. Then fill in the necessary information for the return.
  3. PACKING: Place the item(s) and the receipt (one per box) in their original packaging or something similar and securely close the box.
  4. CARRIER: Drop off the package at the nearest couriers location.
  5. REFUND: In the following days you will receive a Gift Card with the returned amount by e-mail.