PAYMENT SECURITY
PAYMENT AUTHENTICATION PROCESS
Due to the new European regulation PSD2, you may be required to undergo an authentication process when paying by credit or debit card at the checkout.
While there are several methods, the most common ones authenticate the payment through your bank's application, on your mobile phone or using a temporary one-time code.
To receive the authentication request, you may need to register for the service first. Contact your bank for more information.
If you have any issues when completing a transaction on our website, please contact out customer service department.
SECURE SHOPPING
The security of the information that customers delegate to Zara.com is one of our top priorities, which is why we invest a great deal of resources and use the latest technology available to ensure that your payment details are processed in a secure setting.
Our e-commerce platform has been awarded certifications for best practice when managing information security, and complying with the Payment Card Industry Data Security Standard requirements, which verify that we follow the industry's strictest recommendations and standards, to provide you with a purchasing experience in a private, integrated and secure environment.