Returns with gift receipt
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Useful information about returns of purchases made by gift receipt:
- Refund to the recipient: If you show the gift receipt when returning an item to the store, the refund will be made on a Credit Voucher; if you are making the return on the zara.com website (PC version), we will send you a Credit Voucher by email.
- Refund to the purchaser: To receive the refund through the original payment method, you will need to show your purchase receipt, which you can find in your customer account. Or by accessing the link in the order confirmation email for any purchases you made as a guest.