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WOMAN
MAN
KIDS
BEAUTY
50TH ANNIVERSARY
ZARA PRE-OWNED
TRAVEL MODE
50TH ANNIVERSARY
NEW COLLECTION
SALE
TRAVEL MODE
GIFT CARD
DOWNLOAD APP
JOIN LIFE
+ INFO
CAREERS
STORES
50TH ANNIVERSARY
NEW COLLECTION
SALE
TRAVEL MODE
GIFT CARD
DOWNLOAD APP
JOIN LIFE
+ INFO
CAREERS
STORES
50TH ANNIVERSARY
NEW COLLECTION
SALE
TRAVEL MODE
GIFT CARD
DOWNLOAD APP
STORES
JOIN LIFE
CAREERS
+ INFO
50TH ANNIVERSARY
WOMAN
MAN
KIDS
TRAVEL MODE
DOWNLOAD APP
JOIN LIFE
+ INFO
CAREERS
EXPERIENCE
THE FILM
COLLECTION
HISTORY OF ZARA
OUR FIRST STORE
ABOUT
REPAIR
BUY | SELL
DONATE
JOIN LIFE
CAREERS
STORES
ABOUT
THE GUIDES
Help
Frequently Asked Questions
ITEMS AVAILABILITY
REFUNDS
ORDER STATUS
HOW TO RETURN
STORE RECEIPTS
PRICING POLICY
All help topics
MY ZARA ACCOUNT
REGISTRATION AND LOG IN
MANAGING MY PROFILE
MY FAVOURITES
MY ZARA QR CODE
ITEMS AND SIZES
ITEMS AVAILABILITY
WHAT’S MY SIZE?
CUSTOMISED ITEMS
COMPOSITION AND CARE
ITEMS WARRANTY
PRICING POLICY
WITHDRAWN ITEMS
GIFT OPTIONS
GIFT CARD
GIFT RECEIPT
GIFT PACKAGING
SHIPPING
SHIPPING METHODS, TIMES AND COSTS
ORDERS IN SEVERAL SHIPMENTS
WHERE DO WE SHIP?
PAYMENTS AND INVOICES
PAYMENT METHODS
PAYMENT SECURITY
INVOICES
PAYMENT WITH A GIFT CARD
MY PURCHASES
ONLINE SHOPPING
ORDER STATUS
CHANGE OR CANCEL AN ONLINE ORDER
ISSUES WITH MY ORDER
IN-STORE PURCHASES
STORE RECEIPTS
ONLINE PURCHASE FROM A STORE DEVICE
EXCHANGES, RETURNS AND REFUNDS
HOW TO RETURN
HOW TO EXCHANGE
REFUNDS
REFUND FOR A PURCHASE PAID WITH A GIFT CARD
RETURNS AND REFUNDS WITH A GIFT RECEIPT
SPECIAL RETURN CONDITIONS
ZARA PRE-OWNED
GENERAL INFORMATION
REPAIR
DONATION
RESELL
ZARA EXPERIENCES
OUR USED CLOTHING DONATION PROGRAMME
STORE MODE IN THE APP
NEWSLETTER
TRAVEL MODE
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SALE: regular shipping times and methods may vary. When processing the purchase, we will show you the options available for your order.
