Exchanges and returns
How to exchange
You have 30 days from the shipping date to exchange your purchase from Zara.com FREE OF CHARGE.
You can change the size or colour of your items. If you prefer to exchange it for another item, you must ask for a return and make a new purchase.
Exchanging an item bought on Zara.com is very easy. Visit a Zara store that has the same department that the item belongs to, with your receipt, and hand over the original to receive the new one.
If you decide to request an exchange from Zara.com, access your order and select the item you wish to return and the size you would like to exchange it for. To return your original item, please consult our FREE OF CHARGE options in the section RETURNS. The original items should be returned within 14 days of the request for exchange. If the deadline has passed and we have not received the original items, the value of the second delivery will be charged to the same payment method as the original.
The ONLINE EXCHANGE option will be available for orders placed by a registered customer and paid using: American Express, Affinity Card, JCB, Klarna, MasterCard and VISA (some of these payment methods may not be available in your country/region).
Please also remember…
- Only two exchange request can be done at a time for the same order. You may add up to 5 items per exchange request.
- The option to exchange does not appear if the item purchased is no longer available.
- Online exchange will not be available for purchases made with a gift receipt.
You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase.