Gift card returns
Returns of items purchased with a Gift Card will be refunded to the same Gift Card. If the return is of an online purchase you will receive a virtual copy of the card, with the updated balance on it, together with the email confirming the refund.
If you made your purchase in a physical store and you are unable to present the Gift Card at the time of your return, the amount will be refunded as a Credit Voucher. This card can be used online or in any Inditex Group store: Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Homeand, Lefties and Uterqüe; and in Kiddy’s Class stores.
If you used more than one payment method for a purchase and you request a partial return of the order, the refund will usually be repaid to the other payment method rather than the Gift Card.