Shipping

Shipping methods and pricing

Due to the current situation, shipping methods may vary.
When processing your order, you will be provided with the options available for your purchase.

Possible delivery options:

  • Collection at a Zara store - FREE

    At the store you choose in 1-5 business days.

    The person who picks up the order will need to show their identification card, whether it is the actual buyer or if someone comes in their place.

  • Home delivery:

    • Standard delivery - 4.95 CAD / FREE SHIPPING

      The estimated delivery period is 1-5 business days, depending on the delivery address.

    • On the same day of the purchase - 9.95 CAD

      Same day delivery in Toronto for all orders placed before 1:00 PM, Monday to Friday. Approximate delivery time will be between 5:00 PM and 9:00 PM.

    • Express delivery - 9.95 CAD

      The estimated delivery period is 1-2 business days.

The time periods indicated above will be longer for more remote regions.

Please remember that deliveries are only made on business day from 9am to 9pm.

Order status

You’ll receive order status updates via email.

You can also access this information in the “My Account” section.  If you aren’t registered, click on the “Order Information” link in your confirmation email to track it.

Restrictions

At Zara.com, we try our hardest to reach all corners of the world. If there are any shipping restrictions for your delivery address, you’ll see this at the time of purchase.

Split orders

Your order may be dispatched from various warehouses. If this happens, we’ll notify you via email to tell you which items you’ll be receiving in each delivery.