If the purchase made does not meet your expectations, you have the option of making a return.
We will give you all the conditions and different options available so you can return your items.


  • The return must be handled within the established period:

    Online purchase: you have 30 days from the shipment date of your order.

    Purchase at a store: you have 30 days from the purchase date.

  • The items need to be in their original condition and with all their labels.

  • You must make the return in the same market/region where you made the purchase.

You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Conditions of use.


You can return items free of charge in any of our Zara stores provided they have the same section from which you bought them.
MASSIMO DUTTI items can also be returned to MASSIMO DUTTI stores.
In-store return is available for online purchases as well as those made in a physical store. You just have to present the items to return and your Zara QR or the receipt.
Use our store locator to find your nearest Zara store.


You can return your items by leaving your package at a delivery point.
This return option is free.
If you made the purchase as a registered user, you can request the return in the Returns section of your account.
If you have made your purchase as a guest, you can request a return by clicking the "Manage Your Order" link in any of your order or shipment confirmation emails.
Once you have requested the return, we will email you the instructions to make the delivery and the number of labels to match the number of packages you are going to send.
Follow the instructions and take the return to the location of the shipping company you indicated to us that you want to use.
This option is available only for online purchases.
You do not need to include the receipt.
When making a return request, if your order contains a large sized item from the HOME collection, we will ask you to contact us to arrange a pickup at your house.

Frequently Asked Questions