Gift receipt

Purchases with gift receipt

Useful information about the gift receipt:

  • Receipt without a price. The main feature of the gift receipt is that it doesn’t display item prices.
  • Personalized messages. When you select the Gift Receipt option, you can personalize your purchase with a short note that we’ll include with your order.
  • Exchanges or returns. People who receive an item purchased with a gift card will have the option to exchange or return it in our stores as well as to request a return on the Zara.com website (computer version).

Returns with gift receipt

Useful information about returning items purchased with a gift receipt:

  • Recipient refund: If you return an item in-store with a gift receipt, you will receive the balance on a Gift Card; if you wish to make a return via zara.com (computer version), we will mail you a Gift Card.
  • Buyer refund: To receive the refund via the original payment method, you must present the purchase invoice that can be found in your customer account. Or click on the link in the order confirmation email if you made the purchase as a guest.