Time of payment
Your purchase will be charged when your order is sent out.
If you have paid by PayPal or by Gift Card, the payment will be taken as you complete the purchase.
Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation.
PAYMENT AUTHENTICATION PROCESS
Due to the new European regulation PSD2, you may be required to undergo an authentication process when paying by credit or debit card at the checkout.
While there are several methods, the most common ones authenticate the payment through your bank's application on your mobile phone or using a temporary one-time code.
To receive the authentication request, you may need to register for the service first. Contact your bank for more information.
If you have any issues when completing a transaction on our website, please contact out customer service department.