There are two available options: E-Card, a virtual card that is sent via email and Gift Card, an actual card that is sent via mail. Both may be used in-store or online at Zara.com.
Useful information about the Gift Card:
- It can only be used in the country/region where it was purchased.
- The card is a bearer document. Zara will not replace the Card if it is stolen, lost or damaged.
- It has a set term of validity according to each country/region. You will receive this information when you select your Card.
- You can check the balance of your card on the Zara website. Go to the “Gift Card > Check Balance” section, or just visit one of our physical Zara stores.
- The period to return it is the same as for any other item, provided that the Card has not been used. You will be refunded via the original payment method used during purchase. If the return is made via Zara.com, you don’t need to return the physical Card.
Before using the card, you must know that:
- Both the actual Gift Card purchased in-store as well as an E-Card sent by email come activated.
- Physical Gift Cards that are bought online must be activated before use. You may activate it at the time of purchase in either a physical store or on the website, or at any other time in the “Gift Card> Activate Card" section. For both options, we will request the last four digits of the card recipient’s telephone number that was provided by the buyer when purchasing the card.
- If you wish to use your E-Gift Card to pay in-store, you can print it out or show it on your cell phone screen.
- If your purchase exceeds your Gift Card balance, you may combine it with any other payment method available in your country/region.
Returns for purchases made with a gift card will be refunded to the same Gift Card. If the return is for an online purchase, you will receive a virtual copy of that card with the updated balance with an email confirmation of the return.
If you do not have your gift card available at the time of return, the refund will be made on a Gift Card.
If you used more than one payment method at the time of purchase and you want to make a partial return of your order, as a priority the refund will be made to the payment method that is not the Gift Card.