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• Composition and care
• Check in-store availability
• Delivery, Exchanges and Returns

  SHIPPING, EXCHANGES AND RETURNS

  Shipping

  Due to the current situation, delivery methods may vary.
  When processing your purchase, we will show you the options available for your order.

  • Collection at a Zara store - FREE

    In the store of your choice within 2-5 working days.

  • Home delivery:

    • Standard delivery - 7.90 NZD / FREE SHIPPING

      The estimated delivery time will be between 2-5 working days, depending on the delivery address.

  • Drop point - 7.90 NZD / FREE SHIPPING

    At the drop point of your choice within 2-5 working days.

  At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.

  Exchanges and returns

  Our returns options are not available at this time. That is why we have decided to extend the returns period to 30 days from when our stores reopen.

  • AT A ZARA STORE

    You can exchange or return items at any Zara store in the country/region where the purchase was made.

  • AT A DROP-OFF POINT

    You can request the returns label by going to the orders and returns section.

  Some of our items may have special conditions for returns. Further information in section Exchanges and Returns > Special Conditions.

  You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase

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