HOW TO RETURN
If your purchase has not met your expectations, you can make a return.
You can see the conditions and the different options available for you to return your items.
TERMS AND CONDITIONS FOR MAKING A RETURN
- You must manage the return before the established deadline:
Online shopping: you have 30 days from the shipping date of your order.
Shop at a physical store: you have 30 days from the date of purchase.
For any item that is defective, not of acceptable quality, not fit for its purpose or is incorrectly described, this does not apply.
- Items must be in their original condition and include all labels.
- You have to make the return in the same market/region where you made the purchase.
RETURNS TO A ZARA STORE
You can return your items for free at any of our Zara stores.
The in-store return option is available for both online and in-store purchases. Simply provide the items to be returned and your Zara QR or purchase receipt.
Use our store finder to find your nearest Zara store.
DROP POINT RETURN
You can return your items by dropping off your package at a drop point.
The cost of the return request is 2.90 NZD, which will be deducted from your refund.
This will not be deducted for any item that is defective, not of acceptable quality, not fit for its purpose or is incorrectly described.
If you have purchased as a registered user, you can request the return from the Returns section of your account.
If you have made a guest purchase, you can request it by accessing the link that appears in any of the emails we sent you about your order.
Once you have requested the return, we will send you an email with instructions for shipping and as many labels as boxes you are going to send.
Please follow the instructions and drop off your return at your preferred New Zealand Post drop point.
It is not necessary to include a purchase receipt.