Exchanges and returns

How to return

You have 30 days from the shipping date to return your Zara.com purchase for FREE.

These are the options for returning your merchandise:

  • At a zara store

    Bring your printed or electronic order and receipt to any Zara Store in the same country or region in which you have made your purchase.

  • From home

    Access your order information in order to request a return.
    If you’ve made your purchase as a guest, you can access this information through the link in your confirmation email.

    We’ll send a carrier to collect your return from the address you select.

You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Terms and Conditions

How to make an exchange

You have 30 days from the shipping date to exchange your Zara.com purchase for FREE.

You can exchange your item’s sizes or colors. If you prefer to exchange it for a different item, return it and make a new purchase.

Exchanging an item purchased at Zara.com is simple. Visit a Zara Store that carries the same department from which your item comes and bring your printed or electronic receipt with you.

You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Terms and Conditions.

Special conditions

Some of our items, due to their unique characteristics, must meet the following conditions in order to be returned:

  • Swimwear: must include the hygiene strip.
  • Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits, and vests from the Kids’ section kept in their original packaging.
  • Accessories: Must be returned in their full original packaging.
  • Fragrances: Must be returned in the original sealed packaging.
  • Cosmetics: must be returned in its same packaging and original condition.

Reimbursement

The refund will be made via the same payment method that was used for your initial purchase.

You will receive the return confirmation via email once the return has been completed.

If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.