SPECIAL RETURN CONDITIONS

Due to their special characteristics, some of our items must fulfil the following criteria to be returned or exchanged:
  • Swimwear: must include the hygiene sticker.
  • Underwear: (Due to hygiene constraints)
    Woman: underwear cannot be returned or exchanged.
    Man: underwear cannot be returned or exchanged.
    Kids: underwear cannot be returned or exchanged.
  • Accessories: must be returned with the bag or the original cardboard packaging intact.
  • Fragrances and candles: must be returned in the original sealed packaging.
  • Cosmetics: must be returned in the original sealed packaging and in original condition.
  • Customisable items: given that these garments are customised, it is not possible to exchange or return them. Moreover, it is not possible to cancel purchases of items in a customised colour.
  • Packs: items forming part of a pack cannot be returned separately.
  • Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, suit carriers, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.
  • Bodysuit: it cannot be returned.