RETURNS AND REFUNDS WITH A GIFT RECEIPT

If you want to exchange or return an item with a Gift Receipt, you have these options:
  • If it is an in-store purchase: go to a Zara store and you will receive the refund on a Voucher.
  • If it is an online order: you can go to a Zara store where you will receive the refund in the form of a Voucher Receipt. If you prefer, you can request a refund on the website and you will receive your refund via email on a Voucher.
You can use the Card or the Voucher Receipt, online or in any of our Zara stores.
Remember that the Card or Voucher Receipt does not expire.