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Help

Frequently Asked Questions

All help topics

MY ZARA ACCOUNT

  • REGISTRATION AND LOG IN
  • MANAGING MY PROFILE
  • MY FAVOURITES

ITEMS AND SIZES

  • ITEMS AVAILABILITY
  • WHAT’S MY SIZE?
  • COMPOSITION AND CARE
  • ITEMS WARRANTY
  • PRICING POLICY
  • WITHDRAWN ITEMS

SHIPPING

  • SHIPPING METHODS, TIMES AND COSTS
  • ORDERS IN SEVERAL SHIPMENTS
  • WHERE DO WE SHIP?

PAYMENTS AND INVOICES

  • PAYMENT METHODS
  • PAYMENT SECURITY
  • INVOICES

MY PURCHASES

  • ONLINE SHOPPING
  • ORDER STATUS
  • CHANGE OR CANCEL AN ONLINE ORDER
  • ISSUES WITH MY ORDER
  • ONLINE PURCHASE FROM A STORE DEVICE

EXCHANGES, RETURNS AND REFUNDS

  • HOW TO RETURN
  • HOW TO EXCHANGE
  • REFUNDS
  • SPECIAL RETURN CONDITIONS

ZARA EXPERIENCES

  • OUR USED CLOTHING DONATION PROGRAMME
  • STORE MODE IN THE APP
  • NEWSLETTER
  • TRAVEL MODE

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