Due to their special features, some of our items have to fulfil certain criteria to be returned:

Accessories: must be returned with the bag or the original cardboard packaging intact.
Fragrances and candles: must be returned in the original sealed packaging.
Cosmetics: must be returned in the original sealed packaging and in original condition.
Customisable items: given that these garments are customised, it is not possible to exchange or return them. Moreover, it is not possible to cancel purchases of items in a customised colour.
Packs: items forming part of a pack cannot be returned separately.
Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, suit carriers, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.
Bodysuit: it cannot be returned.

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