Exchanges and returns
Contact customer care
Due to their special features, some of our items have to fulfil certain criteria to be returned:
- Swimwear: must include the hygiene sticker.
- Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits and vests of 0-36 months' babies' kept in their original packaging.
- Accessories: must be returned with the original packaging intact.
- Fragrances and candles: must be returned only to stores with the original sealed packaging.
- Cosmetics: must be returned in the same packaging and in original condition.