Exchanges and returns

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Special conditions

Special conditions

Due to their special features, some of our items have to fulfil certain criteria to be returned:

  • Swimwear: must include the hygiene sticker.
  • Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits and vests of 0-36 months' babies' kept in their original packaging.
  • Accessories: must be returned with the original packaging intact.
  • Fragrances and candles: must be returned only to stores with the original sealed packaging.
  • Cosmetics: must be returned in the same packaging and in original condition.