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Help

How can we help you?

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Frequently Asked Questions

All help topics

MY ZARA ACCOUNT

  • REGISTRATION AND LOG IN
  • MANAGING MY PROFILE
  • MY FAVOURITES
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ITEMS AND SIZES

  • ITEMS AVAILABILITY
  • WHAT’S MY SIZE?
  • COMPOSITION AND CARE
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SHIPPING

  • SHIPPING METHODS, TIMES AND COSTS
  • ORDERS IN SEVERAL SHIPMENTS
  • WHERE DO WE SHIP?

PAYMENTS AND INVOICES

  • PAYMENT METHODS
  • PAYMENT SECURITY
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MY PURCHASES

  • ONLINE SHOPPING
  • ORDER STATUS
  • CHANGE OR CANCEL AN ONLINE ORDER
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EXCHANGES, RETURNS AND REFUNDS

  • HOW TO RETURN
  • HOW TO EXCHANGE
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ZARA EXPERIENCES

  • OUR USED CLOTHING DONATION PROGRAMME
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