Refund

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The refund will be made via the same payment method used to make the purchase.
Except for orders paid for by Cash on Delivery for which refunds shall be made via bank transfer or through an online voucher.
Bank Cards purchases (Credit/Debit) will be refunded against the Bank Card (Credit/Debit) used for the original purchase.

Remember that you can use the virtual voucher for future online purchases and that it is valid for 3 years from the date of issue.  If you wish to be refunded CASH, you can request your return directly in one of our stores. Please also note that, if you enter your bank details during the return request, all the refunds related to this order will be done only through bank transfer.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.