RETURN AND REFUND WITH A GIFT RECEIPT

If you want to exchange or return an item with a Gift Receipt, you have these options:

If it is a purchase made in-store: go to a Zara store and you will receive the reimbursement on a Gift Card.
If it is an online order: you can go to a Zara store where you will receive the reimbursement on a Gift Card. If you prefer, you can request a return through the website and you will receive your refund via email on a Gift Card.

You can use the Gift Card or Gift Receipt online or in any Grupo Inditex store.

Remember that the Gift Card does not expire.