HOW TO MAKE AN EXCHANGE

At Zara we give you the option of changing items from your purchase for free. We will explain the conditions to you and how to handle it.

CONDITIONS TO COMPLETE AN EXCHANGE

The exchange must be handled within the established period:

Online purchase: you have 30 days from the shipment date of your order.

Purchase at a store: you have 30 days from the purchase date.
The items need to be in their original condition and with all their labels.
You must make the exchange in the same market/region where you made the purchase.

You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Terms and Conditions.

EXCHANGE IN A ZARA STORE

If you have purchased an item in-store or online, we give you the option of exchanging it for another size or color at any of our stores.

To exchange an online order, you do not have to request a return beforehand.

Locate the store nearest you using our store locator.