HOW TO RETURN
If your purchase has not met your expectations, you can make a return.
You can see the conditions and the different options available for you to return your items.
CONDITIONS TO COMPLETE A RETURN
- You must manage the return before the established deadline:
Online shopping: you have 30 days from the shipping date of your order.
Shop at a physical store: you have 30 days from the date of purchase. - Items must be in their original condition and include all labels.
- You have to make the return in the same market/region where you made the purchase.
- Provide us with the filled and signed act of return.
You can find more information about the Return and Exchange Policy and the right of withdrawal in our Terms of Use.
RETURNS TO A ZARA STORE
You can return your items for free at any of our Zara stores.
The in-store return option is available for both online and in-store purchases. You only have to present fiscal ticket along with the items you wish to return.
Please, also remind to provide us with the filled and signed act of return.
Use our store finder to find your nearest Zara store.
HOME COLLECTION
We offer the option of returning your items using our home collection service. This return option is free of charge.
If you have made the purchase as a registered user, you will be able to request a refund from the details of your order.
If you have made a guest purchase, you can request it by accessing the link that appears in any of the emails we sent you about your order.
Once you have made the return request, a carrier will pick up your package at the address of your choice within 24-48 hours.
You don't need to print any return label, the courier will bring it with them.
Bear in mind that this option is only available for online purchases.
Remember to include in the box the fiscal ticket and the filled and signed act of return. Essential for the refund.
RETURN AT A DROP OFF POINT
You can return your items by dropping off your package at a drop point.
This return option is free of charge.
If you have made the purchase as a registered user, you will be able to request a refund from the details of your order.
If you have made a guest purchase, you can request it by accessing the link that appears in any of the emails we sent you about your order.
Once you have requested the return, we will send you an email with instructions for shipping and as many labels as boxes you are going to send.
Please follow the instructions and drop off your return at your preferred Nova Poshta drop point.
Bear in mind that this option is only available for online purchases.
Remember to include in the box the fiscal ticket and the filled and signed act of return. Essential for the refund.