Exchanges and returns

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Special conditions

Special conditions

Due to their special features, some of our items have to fulfil certain criteria to be returned:

  • Swimwear: must include the hygiene sticker.
  • Underwear:
    • Woman: can be returned or exchanged as long as they are in the same condition as when they were purchased and still have the bag or protective sticker with which they were sent.
    • Man: underwear cannot be returned or exchanged.
    • Kids: underwear items cannot be returned or exchanged, except for tops, bodysuits and vests kept in their original packaging.
  • Pyjamas: can be returned or exchanged as long as they are in the same condition as when they were purchased. Items that include a bag must be returned with it.
  • Accessories: must be returned with the bag or the original cardboard packaging intact.
  • Fragrances: must be returned in the original sealed packaging.
  • Cosmetics: must be returned in the same packaging and in original condition.