Exchanges and returns
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Due to their special features, some of our items have to fulfil certain criteria to be returned:
- Swimwear: must include the hygiene sticker.
- Woman: can be returned or exchanged as long as they are in the same condition as when they were purchased and still have the bag or protective sticker with which they were sent.
- Man: underwear cannot be returned or exchanged.
- Kids: underwear items cannot be returned or exchanged, except for socks, tights, tops, bodysuits and vests kept in their original packaging.
- Pyjamas: can be returned or exchanged as long as they are in the same condition as when they were purchased. Items that include a bag must be returned with it.
- Accessories: must be returned with the bag or the original cardboard packaging intact.
- Fragrances: must be returned in the original sealed packaging.
- Cosmetics: must be returned in the original sealed packaging and in original condition.
- Customisable items: These items cannot be exchanged or returned, as they have been customised. The T-SHIRT WITH LETTER PATCH can be returned with the envelope containing the patch as long as the letter has not been printed on.
- Packs: items forming part of a pack cannot be returned separately.
- ZARATRIBUTE T-shirts: must be returned in their original ZARATRIBUTE box.
- Special packaging and additional accessories: items sent with special packaging (fabric bags, special boxes, suit carriers...) or additional accessories must be returned with said packaging or accessories.
- Kassl Collection: the items must be returned in their original packaging, specially designed to maintain their quality.