HOW TO RETURN

If your purchase has not met your expectations, you can make a return.

You can see the conditions and the different options available for you to return your items.

The returns option is available for online purchases only. Purchases made at a Zara store may not be returned, but you can always exchange it for another item of equal or greater value.
You must manage the return before the established deadline: you have 30 days from the shipping date of your order.
Items must be in their original condition and include all labels.
You have to make the return in the same market/region where you made the purchase.

You can find more information about the Return and Exchange Policy and the right of withdrawal in our Terms of Use.

You can return your items for free at any of our Zara stores.

The in-store return option is available only for online purchases. Simply provide the items to be returned and your purchase receipt.

Use our store finder to find your nearest Zara store.

We offer the option of returning your items using our home collection service. This return option is free of charge.

If you have made the purchase as a registered user, you will be able to request a refund from the details of your order.

If you have made a guest purchase, you can request it by accessing the link that appears in any of the emails we sent you about your order.

Once you have made the return request, a carrier will pick up your package at the address of your choice within 24-48 hours.

You don't need to print any return label, the courier will bring it with them.

Bear in mind that this option is only available for online purchases.

Remember to include your purchase receipt.

GIRL