REFUNDS
Once we have processed the return of your items, we will proceed with the refund.
REFUND OF AN IN-STORE PURCHASE
If you have returned an item purchased in a store, the refund will be made to the same payment method used for the purchase.
If a refund to the original payment method is not possible, our store staff will advise you of an alternative method.
REFUND OF AN ONLINE PURCHASE
When you return an online purchase, you can choose how you want to receive your refund: with the same payment method you used for the purchase or on a Voucher Card (if you requested an online return).
You can use it for future online purchases or in any Inditex Group store: Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho and Zara Home.
For orders paid for by cash on delivery, the refund will be made on a Voucher Card or by bank transfer.
Remember that Voucher Card is valid for three years from the date of issue.
If you have sent your return via a carrier, we’ll process it within 72 hours after receiving it at our facilities.
Once the return has been made, we will send you an email with confirmation.
Please note that once the return has been made, you will receive the amount in a maximum of 14 days depending on your bank.
If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.
You can find more information about the Return and Exchange Policy and the right of withdrawal in our Purchase Conditions.