REFUNDS
Once we have processed the return of your items, we will proceed with the refund.
REFUND OF AN ONLINE PURCHASE
When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase.
For orders paid for by cash on delivery, the refund will be made on a Voucher Card.
If you have sent your return via a carrier, we’ll process it within 72 hours after receiving it at our facilities.
Once the return has been made, we will send you an email with confirmation.
Please note that once the return has been made, you will receive the amount in a maximum of 14 days depending on your bank.
If you have not received a refund in your account after more than 14 banking days, please show the confirmation to your bank so that they can help you and speed up the process.
You can find more information about the Return and Exchange Policy and the right of withdrawal in our Purchase Conditions.