Product

Availability

On Zara.com you can find new products every week, just like in our stores.

If the item you want has sold out but it has the symbol  comming soon , you can register your email address and we will let you know as soon as it becomes available, within 15 days of your registration. This process does not reserve the item.

You may also view the stock on our website using our “Check in-store availability” option.

Presale

Through the PRESALE option you can ensure availability of products with a limited number of items.

As this is an advance purchase, payment is made at the time of purchase. Please note that these items have special shipping periods.

If your order includes both presale items and others which are not, only those presale ones will have a different delivery period to the usual one.

Bear in mind that the returns period for purchases containing presale items is 30 days from the shipping date of the last part of your order.

Sizes

To help you find your size, we provide a tool, "Find My Size", that recommends the best size for you, using the details that you provide. If this option is not available for the item you are interested in, you can always consult our size guide.

Withdrawn items

At Zara we aim to guarantee maximum quality in our products, and we are committed to being transparent about any items that might have had to be withdrawn from sale for any reason.

  • Grey ankle socks

    Grey ankle socks

    Reference: 4934/648/630

  • Embroidered cap

    Embroidered cap

    Reference: 3920/646/679

ZARA has been informed by Korean Agency for Technology and Standards (KATS) that two of its articles could exceed pH levels: grey socks in the 3-pack ankle socks with reference 4934/648/630 and the embroidered cap with reference 3920-646-679, which could produce a light skin rash when the affected part comes in direct contact with the skin of very sensitive users. To assure the best quality service and in order to comply with the correct pH levels, if you acquired any of these articles, please contact us at any of our stores or through our Customer Service (080-479-0880) and we will inform of how to proceed for its full payment back. We sincerely apologize for any inconvenience.

For further information about previous withdrawals, please contact our Customer Service Department.