SPECIAL RETURN CONDITIONS
Due to their special characteristics, some of our items must fulfil the following criteria to be returned or exchanged:
- Swimwear and Underwear: must be in original condition and include hygiene sticker.
- Accessories: must be returned with the bag or the original cardboard packaging intact.
- Fragrances and candles: must be returned in the original sealed packaging.
- Watches: Can only be returned via home return option and it must be sent in its original condition.
- Cosmetics: must be returned in the original sealed packaging and in original condition.
- Customisable items: these items cannot be exchanged or returned, as they have been customised.
- HOME items must be returned in their sealed original packaging and in its original condition.
- Packs: items forming part of a pack cannot be returned separately.
- Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, suit carriers, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.