Exchanges and returns

How to return

You have 31 days from the shipping date to return your purchase from Zara.com FREE OF CHARGE.

These are the options for returning your items:

  • At a zara store

    Take your order and paper or electronic receipt to any Zara store in the same country/region in which you made the purchase.

  • Home collection

    Access your order information through request a return.
    If you placed your order as a guest, you will be able to access this information through the link included in the order confirmation email.

    We will send a courier to collect your return from the address you tell us.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase

How to exchange

You have 31 days from the shipping date to exchange your purchase from Zara.com FREE OF CHARGE.

You can change the size or colour of your items. If you prefer to exchange it for another item, you must ask for a return and make a new purchase.

Exchanging an item bought on Zara.com is very easy. Visit a Zara store that has the same department that the item belongs to, with your receipt, and hand over the original to receive the new one.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase.

Special conditions

Due to their special features, some of our items have to fulfil certain criteria to be returned:

  • Swimwear: must include the hygiene sticker.
  • Underwear: underwear items may not be exchanged or returned except for tops, bodysuits and vests from the Kids’ section kept in their original packaging.
  • Accessories: must be returned in their full original packaging.
  • Fragrances: must be returned in the original sealed packaging.
  • Watches: Can only be returned via home return option and it must be sent in its original condition.

Refund

The refund will be made via the same payment method used to make the purchase.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.