Exchanges and returns
How to exchange
You have 30 days from the shipping date to exchange your purchase from Zara.com FREE OF CHARGE.
You can change the size or colour of your items. If you prefer to exchange it for another item, you must ask for a return and make a new purchase.
Exchanging an item bought on Zara.com is very easy. Visit a Zara store that has the same department that the item belongs to, with your receipt, and hand over the original to receive the new one.
You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase.