Shipping
Delivery methods and costs
The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.
At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.
Delivery options:
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Collection at a Zara store - FREE
In the store of your choice within 3-6 working days.
Remember that the person who comes to collect the order must show an ID document, whether it is the purchaser or another person representing him or her.
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Home delivery:
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Standard delivery - 490 RSD / FREE (Orders over 5,990 RSD)
The estimated delivery time will be between 3-6 working days, depending on the delivery address.
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Bear in mind that deliveries are only made on working days.
Contact customer care
Order status
You will receive email updates on the status of your order.
You can also access this information in the section "My Account". If you are not registered, click on the “Order information” link in the confirmation email to track your order.
Restrictions
We try to reach all corners of the earth from Zara.com. If there are any delivery restrictions on your address, you will see them at the time of purchase.
Split orders
It is possible that your order be dispatched from different logistics centres. If this happens, we'll let you know by email which items you will receive in each shipment.