HOW TO RETURN

If your purchase has not met your expectations, you can make a return.
You can see the conditions and the different options available for you to return your items.

CONDITIONS TO COMPLETE A RETURN

  • You must manage the return before the established deadline:

    Online shopping: you have 30 days from the shipping date of your order.

    Shop at a physical store: you have 30 days from the date of purchase.

  • Items must be in their original condition and include all labels.

  • You have to make the return in the same market/region where you made the purchase.

You can find more information about the Return and Exchange Policy and the right of withdrawal in our Terms of Use.

RETURNS TO A ZARA STORE

You can return your items for free at any of our Zara stores.
HOME items can be returned as well to ZARA HOME stores.
The in-store return option is available for both online and in-store purchases. Simply provide the items to be returned and your Zara QR or purchase receipt.
Use our store finder to find your nearest Zara store.

HOME COLLECTION

We offer the option of returning your items using our home collection service. The cost of the return request is 3.95 EUR, which will be deducted from your refund.
If you have purchased as a registered user, you can request the return from the Returns section of your account.
If you have made a guest purchase, you can request it by accessing the link that appears in any of the emails we sent you about your order.
Once you have made the return request, a carrier will pick up your package at the address of your choice within 24-48 hours.
You don't need to print any return label, the courier will bring it with them.
Bear in mind that this option is only available for online purchases.
It is not necessary to include a purchase receipt.

DROP POINT RETURN

You can return your items by dropping off your package at a drop point.
This return option is free of charge.
If you have purchased as a registered user, you can request the return from the Returns section of your account.
If you have made a guest purchase, you can request it by accessing the link that appears in any of the emails we sent you about your order.
Once you have requested the return, we will send you an email with instructions for shipping and as many labels as boxes you are going to send.
Please follow the instructions and drop off the return to the drop point of your choice of the carrier that we have indicated.
Bear in mind that this option is only available for online purchases.
It is not necessary to include a purchase receipt.
When making a return request, if your order contains a large HOME item, we will ask you to contact us for a home return.

Frequently asked questions