Exchanges and returns

How to return

You can cancel an online order as of ordering date until 14 days from receipt of the product and the money will be refunded to the original payment method.
From the 15th to the 30th day from the receipt of the order (except for products purchased on "Sale"), you can return us the product, with the invoice / e-ticket and the money will be refunded in an Credit Voucher ZARA Online.
All subject to and in accordance with the Terms of Use.

These are the options for returning your items:

  • At a zara store

    Take your order and receipt to any Zara store in the same country/region in which you made the purchase.

  • Home collection

    Access your order information through request a return.

    We will send a courier to collect your return from the address you tell us.

You can find further information on the Exchange and Refunds Policy in our Terms and Conditions of Purchase.

How to exchange

The exchange option is not available for online purchases. Nevertheless, you can always return your order for FREE within the established return period and place another order.

You can find further information on the Exchange and Refunds Policy in our Terms and Conditions of Purchase.

Special conditions

Due to their special features, some of our items have to fulfil certain criteria to be returned:

  • Swimwear: must include the hygiene sticker.
  • Accessories: must be returned in their full original packaging.
  • Fragrances: must be returned in the original sealed packaging.
  • Cosmetics: must be returned in the same packaging and in original condition.

You can find further information on the Exchange and Refunds Policy in our Terms and Conditions of Purchase.

Refund

You can cancel an online order as of ordering date until 14 days from receipt of the product and the money will be refunded to the original payment method.
From the 15th to the 30th day from the receipt of the order (except for products purchased on "Sale"), you can return us the product, with the invoice / e-ticket and the money will be refunded in an Credit Voucher ZARA Online.
All subject to and in accordance with the Terms of Use.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your Credit Card company so they can help you and speed up the process.

You can find further information on the Exchange and Refunds Policy in our Terms and Conditions of Purchase.