REFUNDS
Once we have processed the return of your items, we will proceed with the refund.
REFUND OF AN IN-STORE PURCHASE
If you have returned an item purchased in a store, the refund will be made to the same payment method used for the purchase according consumer protection regulations (cancellation of a transaction) – 2010.
If a refund to the original payment method is not possible, our store staff will advise you of an alternative method.
REFUND OF AN ONLINE PURCHASE
You can cancel an online order as of ordering date until 30 days from receipt of the product and the money will be refunded to the original payment method.
If you have sent your return via a carrier, we’ll process it within 72 hours after receiving it at our facilities.
Once the return has been made, we will send you a confirmation email with refund invoice and/or the Zara Online voucher’s details, according the day of return
Please note that once the return has been made, you will receive the amount in a maximum of 14 days depending on your bank.
If you have not received a refund in your account after more than 14 days, please show the confirmation to your Credit Card company so they can help you and speed up the process.
You can find more information about the Return and Exchange Policy and the right of withdrawal in our Purchase Conditions.