How should I package my donation?

Any garments you wish to donate must be placed inside a well-sealed package, which you must then deposit in the containers made available for collecting donations at the store.
Do the items have to be from Zara?

No they do not. You can donate any kind of clothing or fabrics you wish to recycle.
Can I donate other products such as footwear or accessories?

Yes, you may include any kind of clothing, household linen, footwear, accessories and even jewellery.
Can I donate clothes that are not in perfect condition?

Yes. The garments collected will be sorted before being reused or recycled. All garments which are 100% cotton, wool or polyester can be recycled into new fabrics. The rest of the clothing will be turned into materials for the construction and automotive sectors. Garments that cannot be reused or recycled for reasons of hygiene, health and safety, or quality of the materials undergo a rigorous waste management procedure.
What happens to the items once they have been delivered?

Zara will be in charge of collecting and delivering the garments to the sorting centres run by the organisations we work with, where they are classified to ensure that each item gets sent to the best possible destination. Depending on the capacities of each organisation, the garments may be:

_ Donated to those in need.

_ Marketed through the charitable channels used by the non-profit organisations to finance their social projects.

_ Reused and transformed into other textile products such as cloths.

_ Recycled into new fibres and materials for the construction and automotive sectors (seat filling, cushions, etc.).

Garments that cannot be reused or recycled for reasons of hygiene, health and safety, or quality of the materials undergo a rigorous waste management procedure.

The aim of all these processes is to provide direct social support or to finance social projects that are developed or run by the non-profit organisations we work with. Furthermore, in certain cases, such as Spain, the initiative boosts the creation of jobs for people at risk of experiencing social exclusion.
How can we guarantee the garments reach their destination?

Non-profit organisations have their own verification process to ensure these garments are sent to an ethical destination.
How are the non-profit organisations that we work with selected?

We work with local organisations so that the projects contribute directly to your community. We select these organisations based on their experience, good practices in collecting used clothing, reputation and transparency.
What is Zara's role?

Zara will be in charge of collecting and delivering the donated clothing to sorting centres, where each item of clothing will be separated and classified according to its most suitable use. In doing so, we are placing our full network of stores and our logistical capacity at your service so that the garments you no longer wear can be given a new lease of life.
Do customers receive something in exchange for the items?

No. The aim of this initiative is to provide direct social support or to finance social projects that are developed and run by the non-profit organisations we work with.
Does Zara benefit financially from this initiative?

No. This project is part of our investment model for social and environmental programmes. All clothing collected carries the goal of developing the social projects of the non-profit organisations with which we collaborate.
Is it better to leave used clothing in the containers or donate them through the home collection service?

There is no difference. All clothing collected will be sent to one of the processing centres in the non-profit organisation we are working with in your community.
Can I request my clothes to be collected from home without placing an order online?

No. In any case, there are bins available throughout our network of stores where you can deposit the clothing that you wish to recycle.

FIND YOUR NEAREST STORE.
Does it cost anything to ask for my clothes to be collected from home if I return my online order?

No.
What happens if I have not been able to get my package ready on time?

If you have been unable to get your package ready in time, you do not need to cancel the collection. You can request it again with your next order or take it to any of our store.

FIND YOUR NEAREST STORE.
Can I request to send a clothing donation from my home along with a return?

No, you can only request to donate clothing from your home if you place a new order.

Remember that if you requested to have your donation picked up when placing a new order and you also have to make a return, the carrier could take advantage of this during their route and pick up both at the same time. Make sure that the donation and return packages are completely separated and labelled, as the donation package will be sent directly to the corresponding NGO and will not pass through our facilities.

Clothes collection programme