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WOMAN
MAN
KIDS
50TH ANNIVERSARY
BEAUTY
ZARA PRE-OWNED
TRAVEL MODE

50TH ANNIVERSARY
SALE
NEW COLLECTION
TRAVEL MODE
GIFT CARD
DOWNLOAD APP
JOIN LIFE
+ INFO
CAREERS
STORES

50TH ANNIVERSARY
SALE
NEW COLLECTION
TRAVEL MODE
GIFT CARD
DOWNLOAD APP
STORES
JOIN LIFE
CAREERS
+ INFO

EXPERIENCE
THE GIFT SHOP
THE FILM
COLLECTION
HISTORY OF ZARA
OUR FIRST STORE

50TH ANNIVERSARY
WOMAN
MAN
KIDS
TRAVEL MODE
DOWNLOAD APP
JOIN LIFE
+ INFO

ABOUT
REPAIR
BUY | SELL
DONATE
JOIN LIFE
CAREERS
STORES

ABOUT
THE GUIDES

Help

Frequently Asked Questions

All help topics

MY ZARA ACCOUNT

REGISTRATION AND LOG IN
MANAGING MY PROFILE
MY FAVOURITES
MY ZARA QR CODE

ITEMS AND SIZES

ITEMS AVAILABILITY
WHAT’S MY SIZE?
COMPOSITION AND CARE
ITEMS WARRANTY
PRICING POLICY
WITHDRAWN ITEMS

GIFT OPTIONS

GIFT CARD
GIFT RECEIPT
GIFT PACKAGING

SHIPPING

SHIPPING METHODS, TIMES AND COSTS
ORDERS IN SEVERAL SHIPMENTS
WHERE DO WE SHIP?

PAYMENTS AND INVOICES

PAYMENT METHODS
PAYMENT SECURITY
INVOICES
PAYMENT WITH A GIFT CARD

MY PURCHASES

ONLINE SHOPPING
ORDER STATUS
CHANGE OR CANCEL AN ONLINE ORDER
ISSUES WITH MY ORDER
IN-STORE PURCHASES
RETRIEVE MY STORE RECEIPT
ONLINE PURCHASE FROM A STORE DEVICE

EXCHANGES, RETURNS AND REFUNDS

HOW TO RETURN
HOW TO EXCHANGE
REFUNDS
REFUND FOR A PURCHASE PAID WITH A GIFT CARD
RETURNS AND REFUNDS WITH A GIFT RECEIPT
SPECIAL RETURN CONDITIONS

ZARA PRE-OWNED

GENERAL INFORMATION
REPAIR
DONATION
RESELL

ZARA EXPERIENCES

STORE MODE IN THE APP
NEWSLETTER
TRAVEL MODE

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My Zara Account
Items and Sizes
Gift Options
Shipping
Payment and Invoices
My purchases
Exchanges, returns and refunds
Zara Pre-Owned
Zara Experiences

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