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Help

How can we help you?

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Frequently Asked Questions

Help topics

MY ZARA ACCOUNT

  • REGISTRATION AND LOG IN
  • PROFILE MANAGEMENT
  • MY FAVORITES
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ITEMS AND SIZES

  • AVAILABILITY OF ITEMS
  • WHAT'S MY SIZE?
  • COMPOSITION AND CARE
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DELIVERIES

  • SHIPPING METHODS, TIMES AND PRICING
  • ORDERS IN MULTIPLE DELIVERIES
  • WHERE WE SHIP TO

PAYMENTS AND INVOICES

  • PAYMENT METHODS
  • PAYMENT SECURITY
  • INVOICES

MY PURCHASES

  • BUY ONLINE
  • STATUS OF MY ONLINE ORDER
  • CHANGE OR CANCEL AN ONLINE ORDER
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EXCHANGES, RETURNS, AND REFUND

  • HOW TO RETURN
  • HOW TO MAKE AN EXCHANGE
  • RETURN REFUND
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ZARA EXPERIENCES

  • OUR USED CLOTHING DONATION PROGRAM
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