Due to their special features, some of our items have to fulfil certain criteria to be returned:

Swimwear & Swimsuit: will not be able to return except those for babies aged 0 to 36 months.
Underwear: will not be able to return except those for babies aged 0 to 36 months.
Accessories: must be returned with the bag or the original cardboard packaging intact.
Fragrances: must be returned only to stores in the same packaging and original condition.
Packs: items forming part of a pack cannot be returned separately.
Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.