Exchanges and returns

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Special conditions

Special conditions

Due to their special features, some of our items have to fulfil certain criteria to be returned:

  • Swimwear: must include the hygiene sticker.
  • Underwear: underwear items may not be exchanged or returned except for tops, bodysuits and vests from the Kids’ section kept in their original packaging.
  • Accessories: must be returned with the original packaging intact.
  • Fragrances: must be returned in the original sealed packaging.
  • Cosmetics: must be returned in the same packaging and in original condition.
  • Customisable items: These items cannot be exchanged or returned, as they have been customised.
  • Zara Home items must be returned in their sealed original packaging and in its original condition.