HOW TO MAKE AN EXCHANGE

At Zara we give you the option of changing items from your purchase for free. We will explain the conditions to you and how to handle it.

CONDITIONS TO COMPLETE AN EXCHANGE

  • The exchange must be handled within the established period:

    Purchase at a store: you have 60 days from the purchase date.
  • The items need to be in their original condition and with all their labels.
  • You must make the exchange in the same market/region where you made the purchase.
You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Terms and Conditions.

EXCHANGE IN A ZARA STORE

Exchanges at Zara stores are not available for online purchases. Keep in mind you can always return your order within the established timeframe and make a new purchase.
Nevertheless, for in-store purchases, you have the option of exchanging for another garment, size or color.
Locate the store nearest you using our store locator.