Due to their special features, some of our items have to fulfil certain criteria to be returned:

Swimwear: must include the hygiene sticker.
Underwear: underwear items may not be exchanged or returned except for tops, bodysuits and vests from the Kids’ section kept in their original packaging.
Accessories: must be returned with the bag or the original cardboard packaging intact.
Fragrances and candles: must be returned in the same packaging and in original condition.
Watches: Can only be returned via home return option and it must be sent in its original condition.
Cosmetics: must be returned by home collection with the original sealed packaging.
HOME items must be returned in their sealed original packaging and in its original condition.
Packs: items forming part of a pack cannot be returned separately.
Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.
Magazines: They cannot be returned.

ZW COLLECTION LINEN KIMONO AND TROUSER SET