Gift receipt

Please follow these steps :

1. Mark receipt: find the Gift Receipt we sent you with your order and mark the items you wish to return.
2. Request return: in the field below, enter the Gift Receipt number that appears on the upper left side of the receipt and click on the Return request button. Then fill in the necessary information for the return. We will email you the return label once you complete the process.
3. Packing: pack the item(s) and the receipt (one per box) in their original packaging or something similar and securely close the box.
4. Return label: with the label we have emailed you, you can then take your parcel to a drop off point. Remember to keep the receipt that will be provided to you.
5. Return: in the next days you will receive an email with an electronic voucher with the amount of your return. This voucher can be used for purchases in store as well as on Zara.com

The easiest way to return an item is at one of our Zara stores (provided that it is in the same market/region where the purchase was made). To find your closest store, visit our store locator.

Bring the items you wish to return along with the Gift Receipt to the store and we will give you a Voucher Receipt with the corresponding amount on it. You can use the Voucher Receipt to purchase at any of our Zara stores and at Zara.com in the same market.